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Services
Help Desk Dispatch
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Customer
Support |
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Receive customers work orders and problem logs
Track travel time to and from site
One point of contact for Customer log updates
Problem progression is tracked and documented
Updates to customer provided by MGQ dispatch desk
Problem Logs tracked and updated via Email or Fax
Billing created and mailed to customer upon completion of work
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Priority
Levels |
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Priority
One, 4 hr response Local Area, 8 hr response outside of local area
for the State of Florida. |
Priority Two, 8 hr response Local Area, 24 hr response outside of
local area for the State of Florida.
Priority
Three, schedule.
All service calls will be charged Labor and Travel, To and From
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Area
Coverage |
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Offices:
MGQ &
Associates, Inc. 3104 N. Armenia Ave.
Tampa, Florida 33607
849 Clifton
Hills Street
Orlando, Florida 32828
MGQ &
Associates, Inc. 922 Jefferson Ave. Suite10
Miami, Florida 33139
Suite10 Miami, Florida 33139
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Tampa
Office Area Coverage:
Tampa, Clearwater, St. Petersburg, Port Richey, Hernando, Brooksville,
Gainesville, Ocala, Lakeland, Plant City, Bradenton, Sarasota, Fort
Meyers, Naples, Florida Panhandle Cities
Orlando Office Area
Coverage:
Orlando, Leesburg, Jacksonville, Daytona, Melbourne, Cocoa Beach,
Vero Beach
Miami
Office Area Coverage:
Fort Pierce, Jensen Beach, Delray Beach, West Palm Beach, Fort Lauderdale,
Miami, Florida Keys
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Hours
of Operation:
Monday
though Friday 7:30am – 6:00pm
Support Desk – 813 – 877 - 8895
Fax - 813 - 877 – 8777
After Hours / Weekend Support
Support Line – 813 – 454 - 9602 – Help Desk
813 – 433 – 4786 – Roger Abrue
813 – 393 – 6722 – Brian Crist
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Project
Rollouts
Florida
- Georgia - North Carolina - South Carolina
Alabama
- Louisiana |
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